Our beautiful asset in Charlotte, NC the Epicentre has an open position for an Assistant General Manager that has retail experience. The Assistant General Manager is responsible for facilities and operations management of retail properties, including management of contracted services (i.e. security, landscaping, housekeeping, engineering, etc.), coordination of capital project work, oversight of Landlord work and tenant construction, maintaining relationship with city officials, as well as law enforcement, fire department and public safety organizations, effectively ensuring lease compliance, responsibly administering the operations budget, ensuring compliance with risk management programs, policies and procedures and supporting all departments as needed.
ESSENTIAL FUNCTIONS:Oversee the general day-by-day operations of retail assetContracts Administration: Ensure all property management contracts are current; competitively bid regularly; enforce insurance compliancySecurity and Safety: Management of security vendor; act as lead oversight with all emergency situations; ensure fire/life/safety complianceCleanliness/Maintenance/Engineering & Mechanical: Manage all 3rd party vendors in regards to budgetary and operational requirementsDevelop and manage annual CAM operating budget, including Recoverable and Non Recoverable expenses and other budgets as assignedResponsible for capital expenditures for common area; develop and manage long range plan; conduct competitive bidding; managing vendors during installation/construction phaseEstablish and maintain relationships with city officials.Develop and maintain relationships with Tenants; Ensure lease compliancy with all operational obligations and resolve related Tenant/Landlord disputesOversee special events in regards to operational logistics for marketing, and other events.Oversee Landlord work in tenant spaces including project bidding, compliance with company policy/lease obligations and manage contractor’s work.Oversee all types of remediation including, but not limited to, asbestos and mold.Oversee risk management and mitigation for liability claims and security incidents.Review leases for operational compliance and participate when needed on drafting specific operational lease language related to the property.Oversee and manage tenant coordination projects for new store build-outs and store remodels.Review and approve invoices for operational expenses.Any other tasks deemed appropriate for this position
NON-ESSENTIAL FUNCTIONS:General office functionsAttending off-site meetings
SUPERVISORY RESPONSIBILITIES (if any):Management of third party vendorsShared oversight (with VP/GM) of Property Coordinator(s)
EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)Bachelor’s Degree7 - 10 years’ experience in retail, hospitality or commercial building and facilities operationsAbility to effectively present information to customers, tenants and other employees of the organization on such topics as center’s management goals.Ability to make effective and persuasive presentations and lead discussions on controversial or complex topics to senior executives, staff members and others.Computer skills in Microsoft Word/Excel, Adobe Acrobat, CAD programsSpread sheet analysisKnowledge of Central plant operationUnderstanding of the fire/life/safety systemComplete understanding of all of the building operating equipment as it relates to the chillers, boilers, compressors, cooling fans and the ability to solve any problem that may arise with these operating systems or any system related to the propertyBasic understanding of the law as it pertains to safety and security issues