The General Manager is accountable for the overall management and operation of retail asset(s). The position is responsible for effectively administering policies and procedures that promote well-managed, well-maintained buildings and grounds at company-owned retail properties. Responsible for assessment, planning, and implementation of strategies that ensure optimum operation and increase the asset’s NOI.
ESSENTIAL FUNCTIONS:Oversee day-to-day operational management of buildings and grounds consistent with CIM policies and procedures, approved budgets, business plans and management direction.Recommend property business plans and annual operating budgets. Upon approval, these become the basis for day-to-day decision making and activities.Manage tenant-focused relationship programs and processes that meet or exceed building occupant expectations. Consistent with expense parameters, anticipate tenant needs, assure positive and prompt response to service requests and administer affairs at strategic and operating levels for the mutual benefit of the tenants and property NOI.Assume on-site accountability for the engagement of third-party suppliers and contractors. Negotiate service agreements, select contractors and suppliers, provide quality-control oversight, implement cost-containment initiatives, measure compliance to contractual standards and provide liaison as needed between tenants and third-party service providers.Gather, analyze and report statistical and financial data required to provide accurate assessments of property performance and support decision-making. Use business software to accurately record and format financial information for use by regional property managers as well as for decision-making related to the performance of the job responsibilities of a Commercial Property Manager.Administer tenant leases in compliance with lease provisions. Determine escalation amounts.Prepare, monitor, recommend and implement long term capital improvements and emergency repairs as needed. Conduct regular building visits and ensure building inspections are conducted on a regular basis. Oversight of Parking Garage Operator to ensure smooth integration with property and effective traffic control.Perform financial management and recordkeeping activities, such as: Collecting rents and other receivables, invoicing tenants as required. Pursuing collections as necessary.Manage payables, consistent with approved budgets, contractor/supplier performance, corporate accounting directive and expense containment initiatives.Accurately report transactions using corporate accounting systems and methods in compliance with policies, procedures and timelines. Maintain documentation locally for management or other review.Lead risk management efforts to minimize exposure and losses:Obtain certificates of insurance or waivers from contractors, suppliers and other third-parties and assure adherence to safety guidelines pertinent to property visitors, tenants and employees.Direct employee participation in company workplace illness and injury prevention programs and assure adherence to accident avoidance initiatives.Provide post-accident follow-up including reporting, investigation and liaison for insurance, legal and incident prevention purposes.Function as liaison between assigned property (ies) and CIM investment leads, leasing representatives, development personnel and other internal parties with business-driven projects, opportunities, questions, etc. Support activities may include but are not limited to:Assure space is in show-ready condition; provide input as leases are negotiated. Participate in due diligence activities. Gather and analyze financial and statistical data for decision making.Understand pro forma requirements and lender obligations as they relate to leasing activities.Develop lease briefs for internal approval. Facilitate ownership execution and lease filing of all legal lease documents.Work with VP Marketing to develop appropriate marketing materials for leasing.Develop annual revenue and occupancy projections within pro forma and approval guidelines.Manage internal information process on both an informal and formal basis within the Property Management organization and with corporate divisions.Prepare monthly, quarterly and annual projections and status reports as requested.Manage the Specialty Leasing Program to maximize revenue while maintaining project quality guidelines.
SUPERVISORY RESPONSIBILITIES (if any):Supervisor of on-site staff and other property teams (if any) including administrative support employee(s) and engineers. Supervisory responsibilities may also extend to an assistant property manager and property manager(s) of other CIM assets. Plan, organize and control employee-focused activities including but not limited to:Assure compliance with all applicable employment laws. Assure compliance with company policies and procedures and management directives.Facilitate employee development and training opportunities that promote maximum productivity and safety and prepare staff for opportunities for increased contributions.Provide regular performance feedback, intervening as required when employee job performance fails to measure to up standards.
EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)Food and Beverage experience is highly desirable.Bachelor’s degree (BA or BS) or equivalent from accredited college or university with successful completion of business-related coursework.A minimum of two years of successful, professional property management experience in a commercial office environment.A minimum of one year experience in a supervisory role.Demonstrated practitioner’s knowledge and skills in:Contract administration, lease administration leasing and leases, expense escalation practices, accounting and financial reporting, financial management reporting, financial analysis, budgeting and expense management, business planning, risk management, tax assessments, tenant relations, construction and tenant finish activities, engineering and preventative maintenance, energy management, security, emergency procedures, garage and parking operations. Proficiency with Microsoft Office including Outlook, Word, Excel, PowerPoint.Proficiency with 3rd party software for maintenance of service records.Proficiency with financial software such as Yardi and Nexus Payables.