The Lead Concierge is responsible for assisting and directing residents, visitors and vendors for our luxury apartment in Washington, DC.
ESSENTIAL FUNCTIONS: Greet all residents, guest and vendors. Receive and enter maintenance requests into property management software. Follow proper emergency procedures by understanding and adhering to after-hours maintenance emergency protocol. Provide local community maps, phone number, tourist destination, travel assistance and restaurant recommendation for the building residents and guests. Coordinate and facilitate timely use of local services such as florist, dry cleaning, pet walking and others which may be requested by the residents. Answer front desk phone and provide timely communication to the management team and maintenance. Receive, open and distribute incoming mail and manage outgoing correspondence and other mailings. Ensure lobby windows, doors, floors, furniture and lobby areas appearance is first class. Act as a brand ambassador engaging residents to help promote the Property and CIM Group. Assist Property Manager is coordinating resident questionnaires, surveys, resident follow up on work orders.
EDUCATIONAL/EXPERIENCE REQUIREMENTS (INCLUDING CERTIFICATIONS, LICENSES, ETC): High school education or equivalent required Two-years prior experience working in residential property management. Previous experience working in multiple residential assets if position involves more than one property. Must possess a valid state-issued driver’s license. Knowledge of applicable laws such as Federal Fair Housing Act
SUPERVISORY RESPONSIBILITIES:Oversees concierge teamIn charge of concierge schedule