Resident Relations Associate

Property Management
Posted: 01/20/2023
Full Time
Oakland, CA
Assists in the smooth operation of the property, addressing maintenance, leasing, finance, administration and overall customer satisfaction and retention. Responsible for customer service as it pertains to residents and serves as the liaison between the maintenance team and the residents
Essential Functions:
  • Assist the Property Manager in addressing the needs of the property and its residents
  • Addresses resident complaints and maintenance requests
  • Scheduling appointments for repairs and for meetings with residents
  • Prepares correspondence and notices
  • Prepares paperwork with respect to resident accounts
  • Responsible for follow up with residents to guarantee the work orders are being done correctly and expeditiously
  • Assisting with rent increases, late payments/collections, evictions and the move-in/out process
  • Maintain files for residents, lease applications, deposits, etc., and assist in leasing when needed
  • Such other tasks or assignments as may be required by management
  • Education/Experience Requirements: (including certification, licenses, etc.)
  • High School Diploma Required
  • Prior experience in residential real estate preferred
  • Communication Skill Requirements:
  • Ability to communicate effectively, both written and verbal.
  • Ability to read and comprehend simple instructions, short correspondence and memos.
  • Ability to write simple correspondence and/or reports
  • Mathematical Skill Requirements:
  • Ability to add, subtract, multiply and divide.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages
  • Reasoning Skill Requirements:
  • Detail oriented.
  • Deadline driven and ability to manage multiple tasks.
  • Ability to work independently and to proactively evaluate and address work opportunities within the area of responsibility
  • Ability to apply common-sense understanding to carry out instructions.
  • Ability to solve practical problems.
  • Technical Skill Requirements:
  • Proficient in Microsoft Office, especially Excel and Word.
  • Experience in Yardi or comparable software a plus.
  • Operate standard office equipment.
  • Performance Metrics:
  • Accuracy in work product.
  • Timeliness in completion of work product.
  • Feedback from clients, peers, customers and other key contacts on effectiveness of the incumbent.
  • CIM does not accept unsolicited resumes from Agencies.  Any unsolicited resumes received from Agencies will be considered property of CIM and no fees will be due or paid.  If you wish to become an approved Agency with CIM or any of its Affiliates, please contact a member of the CIM Talent Acquisition Team.