Department

Service Manager (Residential)

Property Management
Posted: 10/29/2019
Full Time
Alexandria, VA
Service Manager needed to join our team at a brand new acquisition! Come join us in the spirit of delivering excellence to our tenants.  Under the direction of the Property Manager, the Service Manager is responsible for directing building maintenance operations and maintaining the buildings’ mechanical systems according to CIM Group’s operating and safety standards.

CIM’s Property Management department is responsible for the asset management and operational services in office, multi-family residential, retail, mixed-use and hotel product types. Our properties are predominately located in the urban regions in Southern California, Northern California, Texas, New York City, Washington D.C., Charlotte, and Chicago.
ESSENTIAL FUNCTIONS
  • Ensure scheduled preventive maintenance tasks are completed in accordance with the monthly maintenance calendar and direct either CIM maintenance assistants or third party vendors to complete the necessary preventive maintenance work as scheduled or budgeted
  • Oversee the maintenance team’s efforts in completing each building’s preventive maintenance schedule which will include inspecting HVAC, refrigerator, sinks, washer/dryers, and others as directed by the Property Manager
  • Complete common area and/or exterior preventive maintenance such as roofs, exterior doors, windows, drain lines and others as directed by the Property Manager
  • Track, monitor and follow up on residents’ work orders and schedule work using a third party vendor with Property Manager’s approval for work that cannot be completed by the CIM maintenance team
  • Adhere to the approved operating budget for all repair and maintenance expenses and provide operating cost estimates for budgeting purposes
  • Meet with the Assistant Property Manager on a weekly basis to ensure all work orders are responded to within 24 hours, maintain a binder with tabs for each unit, including ground floor and management office and print out each tenant work order
  • Meet on Monday to review the printed work orders and the following Friday to confirm status of completed work orders
  • Control inventory of all appliances, tools, supplies and equipment related to repairs and maintenance
  • Identify appliances that need to be replaced and with the Property Manager’s approval ensure all appliances are properly disposed off and only removed from the building with prior written approval
  • Maintain engineering office with tools organized, supplies inventoried and neatly stacked or organized and maintain maintenance files as requested or required by the Property Manager and/or CIM standards
  • Ensure all vendors sign in and out of the property and control access to the roof and mechanical rooms
  • Direct maintenance operations for upkeep of the apartment units by the minimum repair standards Including but not limited to:
  • Doors re-key, hang, paint and replace door and test door closings
  • Attach window blinds, hang furniture
  • Appliances replace filters, check drain lines and pans and know how to operate all systems including high end models in order to assist residents as required
  • HVAC replace filters, wet vacuum condensation pans, verify thermostat settings and know how to operate the unit in order to assist residents as required
  • Plumbing snake and clear blockages up to 25 feet
  • Replace electrical sockets, switches, bulbs and check breakers
  • Flooring re-attach thresholds, re-tack carpet, and replace missing wood or tile flooring
  • Walls repair drywall, mud, tape and paint or wall paper as required
  • Ceiling repair drywall, mud, tape and paint
  • Repair and/or maintain items to the standards identified as they pertain to each building or property, including but not limited to:
  • Doors re-key, hang and adjust as required
  • Fix irrigation leaks as they occur
  • Replace burnt out bulbs
  • Work with Property Manager to ensure central plant equipment is under contract and properly maintained
  • Windows are re-caulked as required
  • Work with Property Manager to ensure the roofs are inspected twice a year and adequately maintained
  • Work with Property Manager to ensure all equipment related to access devices is under contract and properly maintained.
  • Work the Property Manager to ensure parking equipment is under contract and properly maintained
  • NON-ESSENTIAL FUNCTIONS:
  • Manage third party vendors (as required) who maintain access equipment (elevators/ escalators), central plant and other building equipment
  • May be required to work weekends or after normal work hours
  • Perform other duties as assigned
  • SUPERVISORY RESPONSIBILITIES (if any):
  • Oversee the job duties of the maintenance assistants
  • Set performance goals for each member of the team and review their performance on an ongoing basis
  • EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)
  • High school education required
  • At least three years of demonstrated experience working in apartment buildings’ maintenance and one year experience as a lead and/or maintenance supervisor
  • Must possess a valid state-issued driver’s license
  • EPA certification Type I and II (as required)
  • Read and interpret documents such as new appliance maintenance manual, company policies and procedures documents.
  • Ability to write correspondence and/or reports accurately in a concise and detail manner
  • Ability to respond to common inquiries or complaints from tenants, regulatory agencies, other areas of the company, and/or members of the business community
  • Ability to effectively present information to management, tenants and others
  • Experience with MS Office including Excel, Word, Outlook
  • Experience with HVAC systems’ maintenance and repair
  • Experience with plumbing and electrical system maintenance and repair
  • Other general maintenance experience such as carpentry, painting and drywall repairs, appliance maintenance and keying and/or replacing unit doors
  • CIM does not accept unsolicited resumes from Agencies.  Any unsolicited resumes received from Agencies will be considered property of CIM and no fees will be due or paid.  If you wish to become an approved Agency with CIM or any of its Affiliates, please contact a member of the CIM Talent Acquisition Team.