Operations Associate

Shareholder Relations
Posted: 10/16/2019
Full Time
Phoenix, AZ
A successful Fund Operations Associate will be responsible for helping oversee the certain transactions including redemptions, transfers and other complex transactions for shareholders. He/she will also be responsible for helping manage research, document preparation, quality review, reconciliation and communicating with executives, upper management and vendor management. The ideal candidate will have 3-5 years’ experience in operations and/or servicing clients with large volumes in both retail and institutional channels.
  • Oversee complex transactions with the Transfer Agent(s) with strong attention to detail
  • Support the Operations Team in their daily processes including reconciliation
  • Communicate with Sales, Shareholder Relations, Accounting and other internal business partners daily
  • Complete research, document preparation, and reports
  • Manage statement and regulatory mailings
  • Support the sales structure and delivery of products for all customers to ensure world- class customer service
  • Identify areas of opportunity to streamline processes, enhance the customer experience, reduce risk and/or save time and money
  • Perform a variety of tasks; a wide degree of autonomy and changing priorities
  • EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)
  • Minimum of 3-5 years of experience within an Operations and/or client support role for retail and institutional channels
  • Strong attention to detail
  • Analytical, organizational and time management skills
  • High energy, self-motivated and confident
  • Solid understanding of the REIT industry, financial services industry, transfer agents, custodians, brokerage account types and practices as well as a solid securities brokerage background
  • Experience working with high‐end service organizations
  • Customer-focused and service driven with impeccable communication and organizational skills
  • Ability to effectively manage multiple projects, prioritize, be detail‐oriented and meet deadlines
  • CIM does not accept unsolicited resumes from Agencies.  Any unsolicited resumes received from Agencies will be considered property of CIM and no fees will be due or paid.  If you wish to become an approved Agency with CIM or any of its Affiliates, please contact a member of the CIM Talent Acquisition Team.