We are looking for a Yardi expert responsible for the administration and support of our Yardi system, including evaluating, documenting, and maintaining the system up to date with the latest available plug-ins, controlling user access and permissions, and keeping the system compliant with both internal and external audits. This role will work with various departments to implement, document, test, and support the application systems. To succeed in this role, you must be highly motivated and customer service-oriented. In addition, you should have a technical and analytical background and way of thinking while also being able to explain complex concepts to non-technical users.
ESSENTIAL FUNCTIONS:Serve as the primary administrator for a complex Yardi financial applications environment with over a thousand users and multiple databases. Work alongside the application support team to triage, route and follow through to completion, escalated service tickets for Yardi and other financial systems interfaces and platforms.Work closely with the business leads to deliver technical updates and enhancements within the Yardi platform. Participate as a technical resource in projects and give valuable input into system configuration, database, data and other options to deliver a best-in-class solution.Participate in weekly Change Advisory Board representing updates and changes to the Yardi platforms.Own and maintain documentation of software customizations and other system configurations for custom menus, reports, integrations, scheduled tasks, and report scheduler events.Participate in delivering user training/support and maintenance of new and existing applications within and related to Yardi.Document and maintain permissions, menus, and security for Yardi Application, based on best practices and working directly with internal audit to ensure compliance. Coordinate with developers to implement a solution and/or produce custom reports for end-users.Stay up to date on the latest process and IT advancements to automate and modernize systems.Effectively communicate your insights and plans to cross-functional team members and management.Gather critical information from meetings with various stakeholders and produce useful reports.Manage internal Yardi Administrative improvement projects, develop project plans, and monitor performance.Monitor deliverables and ensure timely completion of projects.
SUPERVISORY RESPONSIBILITIES Responsible for management of vendor support program, including databases, support services and hosting.Oversight of vendor updates and changes, and work deliverables.
EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)Bachelor’s DegreeFive years of experience as a Yardi administratorFive or more years’ experience in business systems application assignment, preferably in a large real estate, investment, or other regulated environmentsYardi report writing experience.Experience with Yardi European or P2P implementations a plus.Excellent documentation skills.