Resident Relations Manager

Property Management
Posted: 06/24/2020
Full Time
Alexandria, VA
The Resident Relations Manager assists in the smooth operation of the property, addressing maintenance, leasing, finance, administration and overall customer satisfaction and retention. 
  • Reports to the Property Manager all escalated needs of the property and its residents
  • Responsible for the lease renewal process. Recommending rent increase percentages, generate renewal offer letters for residents, enter renewal proposals in Yardi. Applying appropriate renewal prorations to resident ledgers and specific account adjustments as needed or directed by Assistant Property Manager.
  • Ensuring that Resident Relations Associates meet minimum monthly renewal percentage of 60%.
  • Assists the Assistant Property Manager with late payments/collections, evictions and the move-in/out process as needed
  • Responsible for reviewing and approving all transfer and lease-add files and related paperwork.
  • Assists Resident Relations Associates with resident complaints and escalated maintenance requests
  • Schedules Pest Control service and acts as property liaison with Pest control vendor
  • Reviews correspondence and notices before distribution to community. Prepares weekly Community Update and Monthly Newsletter
  • Assists Resident Relations Associate with respect to resident accounts and ledgers
  • Will supervise the Resident Relations team
  • High School Diploma Required
  • Prior experience in residential real estate preferred
  • Ability to communicate effectively, both written and verbal.
  • Ability to read and comprehend simple instructions, short correspondence and memos.
  • Ability to write simple correspondence and/or reports
  • Previous experience in managing a team
  • CIM does not accept unsolicited resumes from Agencies.  Any unsolicited resumes received from Agencies will be considered property of CIM and no fees will be due or paid.  If you wish to become an approved Agency with CIM or any of its Affiliates, please contact a member of the CIM Talent Acquisition Team.